Susan Deveney@susandeveney
Susan Deveney is a renowned expert in conflict resolution and mediation, leading the field with her innovative training techniques. As the Chief Executive and Head Instructor at Conflict Resolution Training Inc. (CRT), based in Boston, MA, she and her team deliver professional development and continuing education programs designed to enhance communication and dispute resolution skills across various professional sectors in the United States.
Raised in Boston, Massachusetts, Susan excelled academically at the University of Bridgeport, Connecticut, where she graduated summa cum laude with a double major in Political Science and Psychology. She continued her education at Suffolk University Law School, earning a Juris Doctor degree. Her academic achievements included membership in the Phi Kappa Phi Honor Society and receiving the Dana Scholar Award for Academic Excellence.
In 2010, Susan founded Conflict Resolution Training Inc. (CRT), focusing on providing nationwide training, certification, and customized professional development programs. These programs emphasize critical skills such as emotional and social intelligence, empathy, mindfulness, diversity, and inclusion. Her leadership has enabled CRT to train thousands of professionals in the United States and internationally, catering to a diverse clientele, including corporations, nonprofits, and Native American tribes.
Before dedicating herself entirely to CRT, she managed her legal and mediation practice from 2001 to 2016, specializing in disability law, family and business disputes, and employment law. She developed effective legal strategies and mediated solutions to help clients overcome their legal challenges.
Susan's expertise in mediation is extensive, particularly in areas such as divorce and family mediation, education mediation, and workplace conflict resolution. She has developed several programs that improve interpersonal communications, conflict de-escalation, and promote positive workplace behaviors. Her efforts in litigation prevention and HR consulting have notably enhanced workplace environments and employee relations.
Her contributions extend beyond professional achievements. Susan has been actively involved in community service, advocating for conflict resolution programs for K-12 schools and participating in volunteer activities that support educational initiatives. She has also supported various legislations and projects aimed at improving the social and economic welfare of children. She has been a regular donor to organizations that promote the advancement of women and girls.
Recently, Susan launched the first-ever nationwide Special Education Mediation Workshop, aimed at resolving disputes related to Individualized Education Plans. She is also preparing to introduce an Elder Care Facilitation Workshop to assist caregivers in developing comprehensive care plans for seniors.
An accomplished writer and speaker, Susan has published numerous articles and books, including "The Mediator's Guide to Writing Effective Memoranda of Understanding" and the forthcoming "Introduction to Special Education Mediation." Her speaking engagements often address effective strategies for conflict resolution and mediation.
Outside her professional pursuits, Susan Deveney enjoys tennis, swimming, and writing. Her active lifestyle complements her dedication to education and personal growth.