FrancisFrancis! X5
- Made by: FrancisFrancis
- Price: $550
- More Info: illyusa.com
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Make Your Best Shot
Bitter black brew got you down? Lackluster crema floating in your cup? With the assistance of an espresso expert, Dwell evaluates five home espresso machines that will help you tamp, pull, and…
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I have had the yellow Francis!Francis! x5 machine for about 3 years now and it started rusting around the water drain. The paint has completely chipped off and continues to chip as I try to carefully wash the machine after each use. The service center for this machine suggested I sand the machine and spray it over with a yellow paint , which I can find in any hardware store. A good advice? Not really what one would expect after spending over $600.00. Needless to say, after getting annoyed with the look of the rust each time I was making my morning espresso, I attempted what they suggested. As expected, the result was a disaster! There is a reason, why I wanted the customer service repair department to assist me with the rust - but not for ($250) extra. So, now, I am left with a machine, of which superior quality I have serious doubts. Definitely would not upgrade to any other machines in that line, without knowing that should the problem arise again, their customer service is there to address the issue with a sense of responsibility.
Yeah, the paint on my X5 is chipping like crazy, too. Only had it about a year. It's a great espresso machine otherwise, but half the reason you buy this thing is because it looks cool. Rusted metal and chipped paint don't do wonders for my kitchen decor.
I have had my red X5 for about 5 years now with no problems. I pull about 3 to 4 shot per day and clean it every three weeks with Cafe' Clean. I have never had a problem with the finish of the machine and it still looks like new. I live in Florida near the sea with 80 to 90% humidity which is a magnet for rust but no problems. A good friend here in Miami also bought one for his office of 12 coffee addicts since it does pods and with no problems with service or finish. I would recommend this machine to everyone looking for a simple good espresso producing machine.
DO NOT purchase this product. All that glitters is not gold. While the style is what got me, the actual mechanics of this machine are HORRIBLE! My Starbucks Barista machine put this one to shame. And Illy has the worst customer service I have ever dealt with. I had problems with my machine right out of the box, ridiculous when you consider the steep price tag. This machine should be avoided, I made a huge mistake purchasing this one!
...a good reason not to buy a machine based on looks.
My red machine has NO issues or problems,, Looks and works like new every time,, would be great for an eye-catching futurestic style & look for a new buisness or even for anyones pwn . After some years now the glossy QUALITY red paint looks like new and shows NO rust or chiping of the paint. A Very dependable machine worth the purchase price.
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