Overview

FREQUENTLY ASKED QUESTIONS ABOUT THE BROOKLYN SUPERHERO SUPPLY COMPANY.

Is this a real store?

Yes.

How do I contact or visit the Brooklyn Superhero Supply Co.?

E-mail: supplier@superherosupplies.com.
Telephone: (718) 499-9884.
Street Address: 372 5th Ave. Brooklyn, NY. 11215.

How long until I get my items?

Your order will be processed in 1-3 days, unless it is currently out of stock. (You will be notified via e-mail if a product is currently out of stock and approximately how much longer it will take for us to process your order.) You will be notified via e-mail when your order has shipped. You will not be charged until our staff ensures the items you have ordered are in stock. Currently, all orders ship via USPS priority mail.

Is expedited shipping available?

Currently not.

How is the price of shipping determined?

The cost of shipping is based on the combined weight of the products you purchase and how far the items have to travel to get to you.

What is your return policy?

Only damaged items may be returned for an exchange of the same item. So, please shop carefully. If you receive a damaged item, please e-mail supplier@superherosupplies.com or call us at 718-499-9884.

What's really in these cans and bottles?

If you purchase a canned or bottled item, your shipment will include an information card stating exactly what's inside of it. It is all safe. (Unless you're a supervillain.)

How do I use a gift certificate to pay for items I've ordered online?

If you received a gift certificate via email or by post, and don't understand how to redeem it, please contact us at 718-499-9884.

What happens to the money you make from these products?

All proceeds from the sale of Brooklyn Superhero Supply Company products go directly to support the free writing and tutoring programs at 826NYC.

What is 826NYC?

826NYC is a nonprofit organization dedicated to supporting students ages 6-18 with their creative and expository writing skills, and to helping teachers inspire their students to write. Our services are structured around our belief that great leaps in learning can happen with one-on-one attention and that strong writing skills are fundamental to future success. With this in mind we provide drop-in tutoring, field trips, after-school workshops, in-schools tutoring, help for English language learners, and assistance with student publications. All of our free programs are challenging and enjoyable, and ultimately strengthen each student's power to express ideas effectively, creatively, confidently, and in his or her individual voice.

Please visit www.826nyc.org for more information.

Since my purchases benefit 826NYC, does that mean they are tax-deductible?

Unfortunately, no. Since goods are being exchanged, your purchases are not legally tax-deductible. However, you are welcome to make tax-deductible donations to 826NYC, at any time, by visiting www.826nyc.org/about/donate.